Thank you for using the Gludo service. This text (the Terms) is intended to inform you of your legal rights and responsibilities with respect to accessing the Gludo website at gludo.org (the “Site”) and any related mobile applications or software (“Gludo Platform”), including but not limited to the provision of information through the Site, whether now existing or in the future, that is associated with the Terms (collectively, the “Services”).
These Terms are effective for all current and future users of Gludo.
Please read these Terms carefully. By accessing or using the Gludo Platform, you agree to these Terms and enter into a legally binding contract with Gludo Online Private Limited and/or its affiliates. You may not be able to use the Services if you do not accept the Terms or are unable to comply with them. Your use of the Gludo Platform is at your own risk, including the risk of exposure to content that may be objectionable or inappropriate in any manner.
To use the Services, you must first agree to the Terms. You may accept the Terms by:
- Clicking to accept the Terms, where this option is made available to you through the user interface for any particular Service provided by Gludo.
- Actually using the Services. In this case, you understand and agree that Gludo will treat your use of the Services as acceptance of the Terms from that point onward.
We reserve the sole right to modify the Terms of Service without obtaining prior permission from you or providing notice to you. This relationship imposes upon you a duty to periodically review the Terms of Service and remain informed of their requirements. If you continue to use the Site or benefit from any of its Services without registration after such change, this shall be deemed as your acceptance of the new policies. Your continued use of the Site is contingent upon your compliance with the Terms of Service, including but not limited to compliance with the Terms of Service after any amendments, if any.
Definitions
- “We”, “Us”, “Our”, “Gludo Platform” mean the Gludo site/application/portal or the company.
- “Agreement” refers to these Terms of Service, including any amendments that may be incorporated herein.
- “User” or “You” or “Content Owner” refers to you as a user of the Services. A user is considered to be a person who uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information, opinions, or images, and includes persons who jointly participate in using the Services, including but not limited to a user who has access to a “Business Page” to manage claimed or otherwise business listings.
- “Content” includes (but is not limited to) reviews, images, photographs, audio, video, location data, nearby places, and all forms of information or data. “Your Content” or “User Content” means content that you upload, share, transmit to or through the Services, such as likes, reviews, images, photographs, messages, profile information, and any other materials that you publicly display or that appear on your personal account. “Gludo Content” means content that Gludo creates and provides in connection with the Services, including but not limited to visual user interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregated ratings, reports, and all usage-related data in connection with activities associated with your account, and all other elements and components of the Services excluding Your Content and Third Party Content. “Third Party Content” means content that originates from parties other than Gludo or its users and that is made available on the Services.
Eligibility to Use the Services
Eligibility to Use the Services
You hereby represent and warrant that you are at least eighteen (18) years of age or older and that you are fully able and competent to understand the Terms, conditions, obligations, representations, warranties, and agreements contained in these Terms.
Compliance with laws. You must comply with all laws and regulations in the country in which you reside when accessing and using the Services. You agree to use the Services only in accordance with these Terms and applicable law, and in a manner that does not violate our legal rights or the legal rights of any third party.
Changes to the Terms
Gludo may change or modify these Terms from time to time at its sole discretion. You will be responsible for reviewing these Terms from time to time and ensuring continued compliance with them. Your use of the Gludo Platform following any modification or change in the Terms shall be deemed as your express acceptance of such amended/modified Terms, and you also agree to be bound by them.
Provision of the Services Offered
Gludo is constantly evolving to provide the best possible experience and information to its users. You acknowledge and agree that the form and nature of the Services provided by Gludo may require changes to be made, and therefore Gludo reserves the right to suspend/cancel or discontinue any product or service at any time without notice, and to make modifications and changes to any or all of its content, products, and Services included on the Site without prior notice.
You acknowledge and agree that if Gludo disables access to your account, you may be prevented from accessing the Services, your account details, or any files or other content contained in your account.
You acknowledge and agree that while Gludo may not currently have a fixed upper limit on the number of transmissions you may send or receive through the Services, Gludo may set such fixed limits at any time, at Gludo’s discretion.
Gludo reserves the right to charge subscription and/or membership fees to the user, upon providing reasonable prior notice, in respect of any product or service or any other aspect of the Gludo Platform at any time in the future.
Calls, SMS Messages, and Email Notifications
As part of the Services, Gludo may send reminders or alerts (hereinafter referred to as “Notifications”) through calls, SMS messages, in-app notifications, or email to its users, and you acknowledge and agree to receive such communications. Gludo may use one or more carriers to deliver such messages and communications.
You certify that you are the account holder of the mobile phone number you have provided to Gludo or that you have obtained the express permission of the account holder to use the designated phone to receive text messages regarding your registration and other communications from Gludo.
With each registration, you may receive a standard call, SMS messages, in-app notifications, or emails related to your registrations or Gludo service communications. Message and data rates may apply.
You acknowledge and agree that receipt of calls, SMS messages, in-app notifications, and emails is not guaranteed 100% and that you are responsible for responding in a timely manner. You further acknowledge and agree that receipt of calls, SMS messages, in-app notifications, and emails depends on the functioning of your mobile service provider and/or internet service provider and the mobile network and/or internet service with which you have an account or prepaid card. Gludo shall not be responsible or liable for any damages or costs you may incur as a result of not receiving a call, SMS message, notification, or email in a timely manner or due to insufficient functioning of your cellular network, mobile carrier, and/or internet service provider. Gludo shall have no responsibility or liability for any damages or costs you may incur as a result of not receiving a call, SMS message, notification, or email in a timely manner or due to insufficient functioning of your cellular network, mobile carrier, and/or internet service provider.
You may opt out of receiving calls, SMS messages, in-app notifications, or email notifications at any time. Opt-out of calls, SMS messages, email, or in-app notifications can be done via the Gludo website. To stop receiving messages on your mobile phone, you may opt out by sending an email to help@gludo.org with your phone number.
Mobile Phone Software and Applications
Notwithstanding anything else in this policy, we may partner with partners who use mobile software development kits, including the OneSignal Messaging SDK, to passively collect information (collectively known as “SDK Information”), which generally helps deliver customized notifications. This data may also be used to uniquely identify you across other devices or browsers for purposes of advertising or content customization. Such information may include, depending on the permissions granted to the application, personally identifiable information (PII), including your email address. This information may also include precise location (such as GPS-level data) or information about Wi-Fi, applications you have installed and enabled, and your mobile device identifier (e.g., Android Advertising ID).
Disclaimer
By using the Gludo Services, you agree to the following disclaimers: The content on these Services is for informational purposes only. Gludo disclaims any responsibility for any information that may be outdated or inaccurate since the last time a particular piece of information was updated. The Gludo Platform is merely a venue where users may be customers or service providers. Gludo is not a party to any service agreements between customers and service providers unless otherwise specified. Furthermore, Gludo does not guarantee your entry to an event using certain Services as part of the Gludo Services, such as procedures related to following, attending, or going to an event. It operates solely as an interaction tool to enrich the platform experience. Gludo makes full efforts to ensure that these actions appropriately handle the representation of events and businesses by directing your requests to them but does not control them. Gludo reserves the right to make changes and corrections to any part of the content on these Services at any time without prior notice. Gludo does not guarantee the quality or accuracy of information, such as event dates, location, timing, pricing, or any other information. Unless otherwise stated, all images and information included in these Services are believed to be owned by Gludo, licensed to Gludo, or provided by a third party under a third-party license agreement. Please submit a request for content removal (by using the “Contact Us” link on the homepage) to the site administrator if you are the copyright owner of any content on these Services and believe that the use of such material infringes your copyright in any way. Please specify the exact URL of the web page in your request. All images displayed herein have been coded by Gludo. No other party is authorized to reproduce or republish these digital copies in any manner whatsoever without the prior written consent of Gludo.
Your or the User’s Use of the Services
Gludo User Account including access to “Claim Your Business Listing”
You must create an account to use certain features offered by the Services, including but not limited to “Claim Your Business Listing” on the Services. The use of any personal information you provide to us during the account creation process is governed by our Privacy Policy. You must keep your password confidential and are solely responsible for maintaining the confidentiality and security of your account, all changes and updates submitted through your account, and all activities that occur in connection with your account.
You may also have the option to register to use the Services by logging into your account using your credentials from certain third-party social networking sites (such as Facebook, LinkedIn, Google). You confirm that you are the owner of your social media account and that you are authorized to disclose your login information to us. You authorize us to collect your authentication information and other information that may be available on your social media account in accordance with your settings and instructions.
By creating an account and/or claiming your business listing, you represent to us that all information provided by you in this process is true, accurate, and complete, and that you will update your information as necessary to maintain its accuracy. If you are creating an account or claiming a business listing, you represent to us that you are the business owner or an authorized agent of the business. You may not impersonate another person, create or use an account on behalf of another person, provide an email address that is not your own, create multiple accounts or business listings unless expressly authorized by us, or provide false information or use such information to gain access to a business listing on the Services that you are not entitled to claim. You acknowledge that any false claim of a business listing may cause Gludo or third parties to incur substantial economic losses for which you may be held accountable and liable.
You are also responsible for all activities that occur in your account. You agree to notify us immediately of any unauthorized use of your account so that we may take appropriate corrective measures. You also agree not to permit any third party to use your Gludo account for any purpose and that you will be responsible for such unauthorized access.
By creating an account, you agree to receive certain communications related to the Gludo Platform or the Services. For example, you may receive comments, contact requests, messages from other users, or other users may follow activity you perform on your account. You may opt out of or manage your preferences regarding non-essential communications through your account settings or by contacting us.
Other Terms
You agree to use the Services only for purposes permitted by (a) the Terms and (b) any applicable law, regulation, generally accepted practices, or guidelines in the relevant jurisdictions.
You agree to use the data owned by Gludo (as made available on the Services or through any other means such as APIs, etc.) only for personal use/purposes and not for any commercial use (except as agreed with respect to access to “Claim Your Business Listing”) unless otherwise agreed in writing by Gludo.
You agree not to access (or attempt to access) any of the Services by any means other than the interface provided by Gludo, unless you have been expressly permitted to do so by a separate agreement with Gludo. You agree not to access (or attempt to access) any of the Services through any automated means (including the use of scripts or web crawlers) and to comply with the instructions set out in any robots.txt file present on the Services.
You agree not to engage in any activity that interferes with or disrupts the Services (or the servers and networks connected to the Services). You may not delete or modify any materials or information posted by any other user(s), and you must not engage in spamming, including but not limited to any form of unsolicited email, posting, or messaging.
Content
Ownership of Gludo Content and Proprietary Rights
We are the sole and exclusive copyright owners of the Services and our Content. We also exclusively own the copyrights, trademarks, service marks, logos, trade names, trade dress, and other intellectual property and proprietary rights worldwide (Intellectual Property Rights) associated with the Services and Gludo Content, which may be protected by copyright, patent, trademark, and other intellectual property and related laws. You acknowledge that the Services contain original works and have been developed, compiled, prepared, revised, selected, and arranged by us and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitute valuable intellectual property of ours and those other parties. You further acknowledge that the Services may contain information that is designated as confidential by Gludo and that you shall not disclose such information without Gludo’s prior written consent.
Your License to Gludo Content
We grant you a personal, limited, non-exclusive, non-transferable license to access and use the Services solely under these Terms. You shall not use the Services for any unlawful purpose or in any manner inconsistent with these Terms. You may use the information available through the Services solely for your personal, non-commercial use. You agree not to use, copy, display, distribute, modify, broadcast, translate, reproduce, reformat, incorporate into advertisements or other works, sell, promote, create derivative works, exploit, or allow others to exploit any Gludo Content in whole or in part except as expressly authorized by us. Except as expressly granted to you in writing, we do not grant you any other express or implied right or license to the Services, Gludo Content, or our Intellectual Property Rights.
Any violation by you of the license provisions contained in this section may result in the immediate termination of your right to use the Services, as well as potential liability for copyright infringement and other intellectual property violations depending on the circumstances.
Gludo’s License to Your Content or User Content
By submitting Your Content, you hereby grant Gludo a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license and right to use Your Content (including content shared by any business user with access to an “Event Page or Business Page” to manage invited or otherwise business listings) and all associated intellectual property rights for any purpose, including partnerships with third parties to use APIs and the like, in media now known or hereafter developed. By “use,” we mean use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, promote, create derivative works, and, in the case of third-party services, allow their users and others to do the same. You grant us the right to use the name or username you submit in connection with Your Content. You irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Your Content submitted against Gludo or its users, or any third-party services and their users.
Representations Regarding Your Content or User Content
You are responsible for Your Content. You represent and warrant that you are the sole author, and own or control all rights in Your Content, or that you have obtained the express permission of the rights holder to submit Your Content; that Your Content has not been copied or derived in whole or in part from any other content, work, or website; that Your Content has not been submitted through the use of any automated process such as a script bot; that the use of Your Content by us or by third-party services, our users or third-party users will not infringe or violate any rights of yours or any other third party; that Your Content is truthful and accurate; and that Your Content does not violate any guidelines, policies, or applicable laws. If Your Content is a review, you represent and warrant that you are the sole author of the review; that the review reflects an actual first-hand experience you have had; that you did not receive any financial compensation or other consideration in connection with authoring or posting the review; and that you do not have any other financial, competitive, or personal motive for authoring or posting a review that is not a fair expression of your honest opinion.
You assume all risks associated with Your Content, including anyone’s reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. While we reserve the right to remove content, we do not control the actions of users or the content they post and do not guarantee the accuracy, integrity, or quality of any content. You acknowledge and agree that content posted by users, and all liability arising from such content, is the responsibility of the person who posted the content, not Gludo.
Content Removal
We reserve the right, at any time and without prior notice, to remove, block, or disable access to any content that we consider, for any reason or no reason, to be unacceptable, in violation of the Terms, or harmful to the Services or our users, in our sole discretion. Subject to applicable law, we are not obligated to return any content to you under any circumstances. Any review that is abusive, defamatory, hateful, or violates policy guidelines may be removed without sufficient proof at our sole discretion.
Third-Party Content and Links
Some content available through the Services may include or link to materials belonging to third parties, such as third-party hotel booking services or event tickets. Please note that your use of such third-party services will be subject to the applicable third party’s terms of service and privacy policy. We may obtain business addresses, phone numbers, and other contact information from third-party vendors who source their data from public sources. We have no control over, and make no representations or endorsements regarding, the accuracy, relevance, copyright compliance, legality, completeness, timeliness, or quality of any products, services, advertisements, or other content appearing on or linked through the Services. We do not screen or investigate third-party materials before or after adding them to our Services. We reserve the right, in our sole discretion and without obligation, to make improvements to or correct any errors or omissions in any portion of the content accessible through the Services. Where appropriate, we may, in our sole discretion and without obligation, verify any updates, modifications, or changes to any content accessible through the Services, but Gludo shall not be responsible for any delays or inaccuracies related to such updates. You acknowledge and agree that Gludo is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products, or other materials available from such websites or resources.
Third-party content, including user content, does not reflect our opinions or those of our parent, affiliates, subsidiaries, or our officers, directors, employees, or shareholders. Furthermore, no content available through the Services is endorsed or certified by providers or publishers of third-party content. We assume no responsibility or liability for any of Your Content or any third-party content. You further acknowledge and agree that Gludo is not responsible for any loss or damage incurred as a result of the availability of such external sites or resources, or as a result of any reliance on the completeness, accuracy, or existence of any advertising, products, or other materials on such websites or resources. Without limiting the foregoing, we expressly disclaim any responsibility for any offensive, defamatory, illegal, harassing, or infringing content provided by third parties.
User Opinions
User opinions or ratings of events, places, or businesses do not reflect the opinion of Gludo. Gludo receives numerous ratings and opinions from users, which reflect only the users’ opinions. It should be emphasized that each rating posted on Gludo is the personal opinion of the user or reviewer only. Gludo is a neutral platform that provides a means of communication between users or reviewers and business owners, locations, or events who have access to a business page. Advertisements posted on the Gludo Platform are independent of the ratings received by such advertisers. We are a neutral platform and do not mediate disputes; however, if a review is written that a listing owner or its representative does not consider accurate, the best option for the representative is to contact the reviewer or post a public response to clarify any misunderstanding. If a listing owner believes that a particular user review violates any of Gludo’s policies, the owner may write to us at help@gludo.org and inform us of such violation. Gludo reserves the right to remove the review at its sole discretion if the review violates the Terms, content guidelines, or policies, or otherwise harms the Services.