This page provides comprehensive information regarding Gludo’s privacy and data protection practices. This applies to all Gludo users. Please make sure to read the policy terms in full before continuing to use our website. If you have any questions or concerns about any of the points below, please contact us at the address listed below.
Introduction:
Gludo Online Private Limited (“Gludo”, the “Company”, “we”, “us”, and “our”) respects your privacy and is committed to protecting it by complying with this Privacy Policy. This policy explains:
- The types of information we may collect from you when you access or use our websites, applications, and other online services generally (collectively, “our Services”).
- Our practices for collecting, using, maintaining, protecting, and disclosing that information.
Scope of This Policy
This policy applies only to information we collect through our Services, in email, audio, calls, texts, and other electronic communications sent through or related to our Services.
What This Policy Does Not Apply To
This policy does not apply to information you provide to us or that is collected by any third party, such as organizers, events, data providers, and social networks that you use in connection with our Services. We encourage you to consult those third parties directly regarding their privacy practices.
Please read this policy carefully to understand our policies and practices regarding your information and how we handle it. If you do not agree with our policies and practices, you have the choice not to use our Services or to stop using them. By accessing or using our Services, you agree to this Privacy Policy.
Updates to This Policy
This policy may change from time to time, and your continued use of our Services after we make changes is deemed acceptance of those changes, so please check the policy periodically for updates.
Information We Collect and How We Use It
We collect several types of information from and about users of our Services, including information:
- That may identify you personally.
- About your internet connection, the equipment you use to access our Services, and your usage details, which may include your browsing history.
We collect this information:
- Directly from you when you provide it to us; and/or
- Automatically as you navigate through our Services (information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies).
We also collect contact information if you choose to upload, sync, or import it from a device (such as an address book or contact list), which we use to provide relevant suggestions such as helping you and others find people you may know or events you may be interested in. This is used to support an enhanced user experience and provide smart suggestions to improve the user experience, and we do not share or disclose such information; it may be used only for suggestions and marketing activities.
Information You Provide to Us
The information we collect or receive through our Services may include:
- Your account information: full name, email address, postal code, password, and other information you may provide with your account, such as gender, mobile phone number, and website. Your profile photo will be displayed publicly as part of your account profile. You may optionally provide this information through third-party login services such as Facebook, LinkedIn, Wechat, and Google. In such cases, we retrieve and store any information made available to us through these services.
- Your preferences: your preferences and settings such as time and language.
- Your content: information you provide through our Services, including your reviews, photos, comments, lists, followers, users/businesses you follow or connect with, events you follow, have attended, or intend to attend, details and history, favorites and mentions, network preferences and related history, contact information for people you add to your contact list, or invite/share with or notify, event visits and your bookings through our Services, names, and other information you provide on our Services, and other information in your account profile.
- Your searches and other activities: the search terms you searched for and the results you selected.
- Your browsing information: the extent of your use of our Services and the features you used; the advertisements you clicked.
- Your communications: communications between you and other users or businesses through our Services; your participation in a survey, questionnaire, or feedback; your request for certain features (for example, newsletters, updates, or other products); your communications with us regarding job opportunities posted on the Services.
- Your public contributions: You may also provide information (such as reviews, comments, tips, photos, comments, mentions, bookmarks, friends, lists, etc.) to be published or displayed in publicly accessible areas of our Services, or transmitted to other users of our Services or to third parties (collectively, “User Contributions”). Your User Contributions are posted and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. In addition, we cannot control the actions of other users of our Services with whom you may choose to share your User Contributions. Accordingly, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. We may display this information on the Services, share it with businesses, and distribute it to a wider audience through third-party sites and services. You should be careful when disclosing any sensitive details about yourself in such postings.
We use the information you provide to us to enhance functionality and improve the quality of our Services, and to personalize your experience while using our Services. We also use this information to show relevant advertisements, provide support to you, communicate with you, and comply with our legal obligations.
Information About Your Friends
You have the option to request/invite/share your friends or contacts to join the Services by providing their contact information. If you request a friend to join and connect with you on the Services, we will use your friend’s contact information to process your request. Also, your friends list data is used to enhance the functionality and quality of the Services provided; some examples include providing better mutual events, mutual connections, improving event or connection recommendations, and opportunity recommendations as part of the Service.
Please ensure that you have obtained all necessary permissions and authorizations to share any information with us. It is your personal responsibility to ensure that you have the necessary permissions with respect to any information that may relate to third parties other than yourself.
Information About Your Messages
If you exchange messages with others through the Services, we may store them to process and deliver them, allow you to manage them, and investigate potential violations of our Terms of Service and misconduct related to the Services.
Information We Collect Through Automatic Data Collection Technologies
We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services, and about your use of the Services, even if you use the Services without logging in.
Usage Information
Details of your use of our Services, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through our Services.
Computer and Device Information
Information about your computer, internet connection, and mobile device, including your IP address, operating systems, platforms, browser type, and other browsing information (such as connection, speed, connection type, etc.), device type, unique device identifier, mobile network information, and the device’s phone number.
Stored Information and Files
Our applications may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photos, audio and video clips, personal contacts, and address book information.
Location Information
Our applications collect real-time information about your device’s location, as permitted by you.
Last Visited URL
The URL of the last web page you visited before visiting our websites.
Mobile Device Identifiers
A unique identifier for your mobile device (such as Apple’s advertising identifier or other device identifiers on Apple devices such as iPhone and iPad). If you use our Services on a mobile device, we may use mobile device identifiers (the unique identifier assigned to the device by the manufacturer), instead of cookies, to recognize you. We may do this to store your preferences and track your use of our applications. Unlike cookies, mobile device identifiers cannot be deleted. Advertising companies may use device identifiers to track your use of our applications, measure advertising performance, and show you more relevant ads. Analytics companies may use mobile device identifiers to track your use of our applications.
Your Preferences
Your preferences and settings such as time and language.
Your Activity on the Services
Information about your activity on the Services, such as search queries, comments, domain names, selected search results, number of clicks, pages viewed and the order of those pages, how long you spent on our Services, the date and time of your use of the Services, error logs, and other similar information.
Mobile Status
For mobile application users, the mobile status (online or offline) of your application.
Precise Location Information and How to Opt Out
When using one of our location-enabled Services (for example, when accessing the Services from a mobile device), we may collect and process information about your mobile device’s location using location technologies (such as latitude, longitude, or altitude) and the time the location information is recorded in order to personalize the Services with location-based information and features (for example, to inform you about events in your area). Some of these Services may require your personal data to function, and we may link location data with your device identity and other information we maintain about you.
How Long Do We Retain This Data?
We retain this data for no longer than necessary to provide the Services to you. If you wish to use a particular feature, you will be asked to consent to the use of your data for that purpose. You may withdraw your consent at any time by disabling location functions on your device, provided your device permits this.
Cookies and Other Electronic Tools
Do We Use Cookies?
We, and third parties we work with, may use cookies, pixel tags, web beacons, mobile device identifiers, “Flash cookies,” and other similar files or technologies to collect and store information regarding your use of the Services and external websites.
What Is a Cookie?
A cookie is a small text file stored on your computer that enables us to recognize you (for example, as a registered user) when you visit our website, store your preferences and settings, improve your experience by delivering content and advertisements tailored to your interests, conduct research and analytics, track your use of our Services, and assist with security and administrative functions. Cookies may be persistent or stored only during a single session. A pixel tag (also known as a web beacon or clear GIF) is a tiny graphic with a unique identifier that is embedded invisibly on a web page (or online advertisement or email) and is used to count things such as activity on a web page, ad impressions, or clicks, and to access cookies stored on users’ devices. Gludo uses pixel tags to measure the popularity of our various pages, features, and Services. We may also include web beacons in emails or newsletters to determine whether a message has been opened and for other analytics purposes.
How Can Cookies Be Disabled?
Most browsers are automatically set to accept cookies. Please note that it may be possible to disable some (but not all) cookies through your device or browser settings, but doing so may interfere with some functionality of the Services. Major browsers provide users with various options when it comes to cookies. Users can typically set their browsers to block all third-party cookies (those set by third-party companies to collect information on sites operated by other companies), or to block all cookies (including first-party cookies such as those used by Gludo to collect information about users’ search activity). To modify your cookie settings, please visit your browser settings help. You will be required to log out of the Service on each browser and each device you use to access the Services. Flash cookies work differently than browser cookies and cannot be removed or blocked via web browser settings. By using our Services with your browser enabled to accept cookies, you consent to our use of cookies.
Third parties whose products or services are accessible or advertised through the Services, including social media services, may use cookies or similar tools, and we advise you to check their privacy policies for information about their cookies and other practices. We do not control the practices of these partners, and their privacy policies govern their interactions with you.
Anonymous or De-Identified Data:
We may anonymize and/or de-identify information that we collect from you through the Services or through other means, including by using third-party web analytics tools as described below. As a result, our use and disclosure of aggregated and/or de-identified information is not limited by this Privacy Policy, and such information may be used and disclosed to others without limitation.
How We Use the Information We Collect
We use the information we collect from you for a variety of purposes, including:
- Processing and responding to your inquiries.
- Understanding our users and improving the content and features of our Services, and personalizing content according to your interests.
- Managing our Services and diagnosing technical problems.
- Sending communications you requested or that may be important to you.
- Enabling us to display advertisements relevant to you.
- Creating and reviewing reports and data about our users and patterns of Service use.
- Providing customer support.
- Providing notifications about your account.
- Notifying you of changes to our Services.
- Allowing you to participate in interactive features provided through our Services.
- Any other way we may describe when you provide the information.
We may also use your information to contact you about our goods and third-party goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the appropriate box on the form where we collect your data and/or adjust user preferences in your account profile.
The information we have collected from you may enable us to display advertisements to the audiences that advertisers target. Although we do not disclose your personal information for these purposes without your consent, if you click on an advertisement or otherwise interact with it, the advertiser may assume that you meet its target criteria.
Legal Basis for Processing Your Information:
We rely on the following legal bases to process your personal information:
- Consent: We may use your personal information as described in this policy based on your consent. Please contact us via email at help@gludo.org to withdraw your consent. You may also refuse to provide consent or withdraw it with respect to cookies. Please refer to the paragraph that provides information about user rights and choices for more information about opting out.
- Performance of a contract: We may need to collect and use information of Gludo members and Gludo users, as applicable, to perform our contractual obligations.
- Legitimate interests: We may use your personal information for our legitimate interests in providing our platform and Services and improving our Services and platform content. We process information on behalf of our customers who have legitimate interests in running their businesses. We may use technical information as described in this policy and use personal information for our marketing purposes in accordance with our legitimate interests and any choices we provide or consents that may be required under applicable law.
How We Share the Information We Collect:
General Disclosure of Information:
- To our affiliates and subsidiaries: entities under common ownership or common control with our ultimate parent company Gludo Online Private Limited.
- To contractors, service providers, and other third parties: whom we use to support our business (such as ticket providers, event organizers, event booking providers) and who are contractually obligated to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To a buyer or other successor in the event of a merger, sale, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Gludo’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Gludo about users of our Services is among the assets transferred.
- To third parties to market their products or services to you: if you have consented to receive promotional updates. We look forward to hearing from you to stop these messages if you do not want them to continue.
- To fulfill the purpose for which you provided it.
- Service providers: We may share your information with external providers we use for various purposes, such as sending emails and messages on behalf of other Gludo members, sending notifications to your mobile device on our behalf, providing voice recognition services to process your spoken inquiries and questions, helping us analyze the use of our Services, and processing and collecting payments. Some of our products, Services, and databases are hosted by third-party hosting providers. We may share information about you with these vendors only to enable them to perform their services.
- Legal purposes: We may share your information when we believe in good faith that such sharing is reasonably necessary to investigate potential illegal activities or to comply with legal process. We may also share your information to investigate and address threats or potential threats to any person’s physical safety, to investigate and address violations of this Privacy Policy or the Terms of Service, to investigate and address violations of third-party rights, and/or to protect the rights, property, and safety of Gludo, our employees, users, or the public. This may include sharing your information with law enforcement, government agencies, courts, and/or other organizations in response to a legal request such as a subpoena, court order, or government request to comply with the law. You understand that we may not be able to notify you of such disclosure if we are not permitted to do so under applicable law.
- Social networks: If you interact with social media features in our Services, such as the Facebook Like button, or use social media login credentials to log in or post content, these features may collect information about your use of the Services and may also publish information about your activities on the social media service. Your interaction with social media companies is governed by their privacy policies.
- With your consent: We may share your information in any other situation in which we have your consent.
Choices About How Your Information Is Used and Disclosed:
We strive to provide you with choices regarding the personal information you provide to us. You can set your browser or mobile device to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Services may then be inaccessible or may not function properly.
Choices Regarding Communications:
When you register an account, you agree to receive emails, text messages, calls, and notifications from other Gludo users, businesses, and Gludo itself. You can log in to manage your email preferences and you can follow the “unsubscribe” instructions in commercial emails, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from Gludo.
User Rights and Reviewing, Changing, or Deleting Information:
Account:
- You can log in to review and update your account information through your account settings page to maintain the accuracy and completeness of your personal information.
- You may also contact us to request information about the personal data we have collected from you and to request correction, amendment, or deletion of that information. We will use our best efforts to honor your requests in accordance with any applicable legal and contractual obligations.
Email:
- If you do not wish to receive promotional emails from us, you may opt out at any time by following the link contained in the email itself.
Cookies:
- You may also refuse to provide consent to cookies or withdraw it. Your browser’s help function should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time.
Third-Party Analytics Services:
- You may use the “Opt-Out” feature available on their websites to avoid these services.
Accessing and Correcting Personal Information:
- We will take reasonable steps to record the personal information you provide to us and any subsequent updates.
- We encourage you to review, update, and correct the personal information we hold about you, and you may request deletion of personal information that is incorrect, incomplete, irrelevant for legitimate purposes, or processed in a manner that violates applicable legal requirements.
- You may have limited rights regarding access to, correction, updating, and deletion of your personal information in accordance with applicable law in your region.
- Your rights to access, correct, update, and delete your personal information must be evaluated on a case-by-case basis and will remain subject to the exceptions available under applicable law.
Security: How We Protect Your Information
We have implemented appropriate safeguards through physical, electronic, and administrative means to protect and prevent unauthorized access to your information and to maintain data security.
These protections take into account the sensitivity of the information we collect, process, and store, and the current state of technology. We follow widely accepted industry standards to protect personal information transmitted to us, both during transmission and once we receive it.
However, no method of transmitting information over the internet or over mobile devices, and no method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security, and thus its use in a